CX Sales Enablement & Communications

Cisco in San Jose, CA

  • Industry: Sales - Others
  • Type: Full Time
position filled
**CX Sales Enablement & Communications** + Location: San Jose, California, US + Area of Interest Marketing and Communications + Job Type Professional + Technology Interest *None + Job Id 1283375 **What You'll Do** This is a highly visible role reporting directly to the Office of Maria Martinez that works with the Customer Experience (CX) senior leadership team and in tight partnership with Sales to develop the organization-wide CX reputation engagement. You will be responsible for the CX global communications strategy to sales, operationalizing strategy implementation and execution, aligning key actors, influencing engagement, and driving accountability to deliver at scale. 15 communications leads will align to this role. This is a dynamic role that requires thought leadership, change leadership, strong eye for business, the ability to influence cross-functionally, and comfort with ambiguity. **Responsibilities** **:** Communications + Develop a communications strategy for the customer experience and sales, clearly articulate the mission, objectives, and value of the CX organization + Support Sales & ensure sales teams understand the CX strategy; having the ability to translate how the strategy provides benefit to all parties (CX, Sales, Customer); ability to articulate value of CX Offers, team structures & roles + Support high-visibility strategic communications and events, both internally and externally - including events and keynotes, working closely with key Sales/CX partners to collaborate on messaging and deliverables + Research and develop new creative communications channels for both internal and external messaging driving innovation to the science of communications + Research relevant statistics, data and compelling content for use in messaging development + Lead and evaluate all incoming speaking opportunities as part of the overall Communications pls + Demonstrated and consistent excellence in communications with the ability to adjust at the moment to exceed the expectations of the leadership team, customers, partners and employee **Operations & Enablement** + Building productive relationships across the organization at all levels to drive influence. + Developing and utilizing frameworks to help structure the team's thinking, drive visibility, and facilitate alignment. + Lead and inspire change management strategies designed to increase the awareness and adoption of CX mission across Customer Experience, Sales, and Cisco. This includes driving adoption of existing and new Cisco wide and CX specific programs as well as increasing skills and capabilities of people leaders across the organization. + Building the framework for the analysis behind x-functional strategic decisions. + Regularly monitor and measure the organization's progress and report and modify approach to achieve the highest results. + Establishing a structure and operating cadence for the communications team that includes weekly meetings and reviews to increase visibility, drive alignment, resolve blockers, and meet commitments. + In charge of day-to-day operations and operational plans against strategic priorities + Drive alignment with relevant partners to develop plans, critical metrics, resourcing, etc to enable communications strategy + Strategic Planning and improving x-functional processes and tools to minimize complexity, reduce friction, and optimize to promote effective operations + Working with key partners across the team and the business to develop, champion, and launch new initiatives. + Acting and operating as an internal consultant, working directly with multiple partners, management, and various related departments to optimize team performance. + Overseeing special projects/ programs from cradle to grave: business case, scope, cost, schedule, sprints, risks, issues, decisions, interdependencies and achievements. **Who You'll Work With** The Customer Experience (CX) organization is evolving our operating model and organization to accelerate our customers' success and bring profitable growth for Cisco and our partners by delivering the best customer experience in the industry. Our organization ensures the ongoing successful execution of the CX operating rhythm while guiding the cultural and business transformation to become a world class Customer Experience Organization. While driving achievement of these goals, we are guided by the values of executing business priorities, transparency as well as promoting collaboration and agility. The team is aligned in four main pillars: Transformation Office, Chief of Staff and Executive Communications, Executive Programs, and Inclusion and Collaboration. Within CX, we strive to align to Cisco's pledge to change the diversity equation in the tech industry. We connect people with different backgrounds, abilities, genders, generations, cultures, ethnicities, orientations, work styles, and points of view, to create an inclusive environment within CX where we can collaborate at exciting new levels. **Who You Are** + You have 8-10 years of experience designing, managing, and implementing global communications.I + Know the business - strong understanding of customer requirements, Cisco field, and our partners. + You understand organizational development and effectiveness methodologies and practical approaches; excellent change management, project management and process improvement skills. + Strong experience leading projects in a global, multidisciplinary, and virtual team environment. + You have the ability to navigate within functional teams and across the organization and build relationships with peers and executive-level management across Cisco and CX. + Strong teamwork, communication, influencing and organization skills - thrives on driving to success in a highly interdependent, collaborative, complex environment + You can work independently with only minimal supervision required. Must be comfortable with change and dealing with business ambiguity. + You are highly organized with excellent follow-through. + You possess excellent written, oral, interpersonal communications and presentation skills. + Self-motivated, enthusiastic, positive attitude. Strong leadership and interpersonal skills. + Flexible, resourceful, and resilient; thrives on ambiguity and change. + You are energetic, with the passion to learn and wants to have fun while driving one of the largest transformations at Cisco! **Why Cisco** At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. + We connect everything - people, process, data and things - and we use those connections to change our world for the better. + We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. + We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. </script>

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