Customer Success Associate

Compensation

: $116,395.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Entertainment



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stojo is a rapidly growing global consumer packaged goods company on a mission to end disposable culture by creating innovative, collapsible, reusable products. Were looking for a Customer Success Associate who is eager to assist our team with customer service and operations projects. Our ideal candidate is someone who can represent the stojo brand as a friendly and thoughtful voice of the company, and use strong judgement in each customer interaction.
This is a paid role that will last for 4 months (with the potential to extend for the right candidate!), and will be part time for 10-15 hours a week.
Applicants should be comfortable joining a lean and scrappy team, and must be able to commute to our office at the Brooklyn Navy Yard. Were an early stage startup that is quickly expanding, with amazing growth opportunities for those who are driven, curious, and passionate about making the world a better place.
what youll do:Deliver an exceptional customer experience through emailTake a service and solution-oriented approach to all customer interactions, using strong judgment and a friendly voice to balance being policy-driven while advocating for the customerAssist with customer returns & replacementsHelp with setup and selling at occasional pop-up opportunitiesReport to the Operations Manager on ad hoc office tasks
what were looking for:Excellent writing and communication skillsIdeally 0-2 years in customer service or a related communications-focused role (at a startup is a major plus, e-commerce is even better)Experience with Google Suite (Gmail, Google Drive, and Google Sheets)Excel skills a major plus!Ability to think of your feet while problem-solving quickly and efficientlyA team player who is eager to gain new skillsA super organized, list-loving, multi-tasking machineDesire to make a positive impact on the planet & general knowledge of the sustainable brand spaceGeneral positive attitude and willingness to laugh! We are a team of workhorses who love to laugh and not take ourselves too seriously.
job perks:Significant potential to grow within the companyWeWork Community OfferingsSnack drawer and dance breaks
If youre interested in applying for the role, please apply through this LinkedIn post AND send a note introducing yourself to ...@stojo.co. (Applications with a note are preferred.)
Looking forward to hearing from you!
Associated topics: administrative and operational assist, administrative assist, assist, assistant, associate, intern, office assistant, operational support, operator, usher * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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